Client Success Manager

Job Location: Remote / Hybrid (Gandhinagar, Gujarat preferred)
Job Type: Full-Time
Experience Required: 3–6 Years
Job Code: CA-CSM-0425
Service Line: Client Engagement & Healthcare Startup Success – Consult Atlas

Responsibilities

As a Client Success Manager at Consult Atlas, you will be the bridge between our consulting team and healthcare startup clients. Your main goal is to ensure every client has a smooth, empowering experience while launching and growing their healthcare agency through our nonprofit mission. Core responsibilities include:

• Serving as the primary point of contact for assigned clients throughout their startup journey.
• Understanding client needs, goals, and challenges to proactively offer guidance and solutions.
• Coordinating internally with subject matter experts to ensure timely and successful delivery of services.
• Building long-term, trust-based relationships that lead to successful outcomes and client retention.
• Managing onboarding, service delivery milestones, and post-launch support.
• Tracking client progress and resolving issues with empathy and efficiency.
• Documenting feedback and identifying areas for continuous improvement.

Additional Responsibilities

• Develop personalized success plans for clients based on their goals and service package.
• Conduct follow-up check-ins and service reviews to maintain engagement and satisfaction.
• Collaborate with marketing and operations to create client resources, FAQs, and help guides.
• Support client education through webinars, demos, and consultative outreach.
• Report on client health metrics and identify opportunities for upselling or additional support.
• Advocate for the client internally and share insights that inform product and service innovation.

Educational Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Communication, or a related field.
• Certifications in Client Success, Project Management, or Healthcare Operations (preferred but not required).

Preferred Skills

• Proven experience in client success, account management, or healthcare consulting.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM tools, project tracking systems, and virtual collaboration platforms.
• Empathy-driven mindset with a passion for helping healthcare providers succeed.
• Ability to manage multiple client relationships with structure and strategic focus.

Service Line

Client Engagement & Healthcare Startup Success – Consult Atlas

We support over 200+ healthcare entrepreneurs as they build purposeful businesses. The Client Engagement team ensures each startup founder feels supported, empowered, and aligned with our mission to heal the system—not profit from it. As a Client Success Manager, you will be a trusted ally in that journey.